By Thomas K. Pendergast
When Robert Smith first decided to do something about what he considers to be an ugly eyesore - the air conditioning and ventilation system on the roof of the Lawton Health Center (LHC) - he thought it would be a simple matter to get something done.
So, a few months ago, the Sunset District resident contacted the company that runs the San Francisco health and rehabilitation business, located in a building at the intersection of Seventh Avenue and Lawton Street, or at least he tried.
"I asked Kindred Corporation, which is headquartered in Louisville, Kentucky, to simply address the problem and screen these monstrous, freestanding, unscreened HVAC units and the tunneling between them, all of which are in clear view of the street," Smith said. "I called, thinking this was a simple matter. 'We'll be cordial, congenial, and they'll screen the units and that will be that,' I thought."
Smith called and said: "Here's the problem. Can you help out?"
Smith, who lives across the street from the health center, said he was told to call a different office and contact a particular person, which he did twice but never received a return call.
So, he contacted someone in the corporation's legal department. Eventually, a woman got back to him, although not with a message he expected to hear.
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